iQMS Business Process Services (BPS) Orientation 2025 – 400 Free Practice Questions to Pass the Exam

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What is one of the primary goals of change management in BPS?

To increase resistance to new processes

To maintain operational continuity

One of the primary goals of change management in Business Process Services (BPS) is to maintain operational continuity. This focus ensures that transitions to new processes, technologies, or organizational changes occur smoothly without disrupting the daily functioning of the business. By prioritizing operational continuity, organizations can effectively manage the anticipated challenges that arise during changes, thereby reducing the likelihood of interruptions that can negatively impact productivity and service delivery. Maintaining continuity fosters a stable environment where employees can adapt to changes with minimal impact on their work and the overall performance of the organization.

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To delay implementation of changes

To minimize employee engagement

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